Frequently Asked Questions (FAQ)

How long does delivery take?
Is there a minimum order?
What is the delivery charge?
My house is difficult to get to, is there somewhere I can give you written directions?
How will I know when my order will be delivered?
How do I change or cancel an order?
Is it possible to place an order for a future delivery date?
I need some help on what to choose – is there someone I can contact?
How do I pay?
I’m not comfortable paying with a credit card online – can I pay when the goods are delivered?
Can I return any unused products?
I have forgotten my password.
How do I contact Wine Online?
What is Silverlight and do I need to install it?

How long does delivery take?

Orders placed before 12 noon will be delivered the following day or you can select a later date that is convenient to you. However, we do not deliver on Sundays or public holidays. Orders required for a Monday delivery should be placed by noon on the previous Saturday.

Is there a minimum order?


We will not take orders under $100.

What is the delivery charge?


There is no delivery charge.

My house is difficult to get to, is there somewhere I can give you written directions?

When you enter an address, you will be able to provide directions. If the instructions aren't clear enough, a Wine Online employee will call you to clarify any specific directions or instructions (whether there is a dog at the house for example) and we will keep this information on file for all future deliveries to that address. When you register, we will also ask for a mobile number should we need to reach you.

How will I know when my order will be delivered?


While we cannot guarantee a specific time of delivery, if you have any special delivery requirements please call / email us and we will work to accommodate you.

An email including your final invoice will be sent immediately following the initiation of your delivery from the warehouse.
 

How do I change or cancel an order?


Please contact us or email at administration@wineoneline.bm by 9 am so your order can be reprocessed.

Is it possible to place an order for a future delivery date?


Yes, just fill out the date you would like the delivery to be made in the special “Delivery Date” box when you checkout.

I need some help on what to choose – is there someone I can contact?


You can email our director of wine at cellar@wineoneline.bm for help with choosing wine, and you can email us at catering@WineOnline.bm for any questions relating to party / catering / liquor orders.

How do I pay?


Payment must be made with a credit card when you checkout.

I’m not comfortable paying with a credit card online – can I pay when the goods are delivered?


No. Our site uses the extra security provided by the Verified by Visa and MasterCard SecureCode programs. American Express transactions are secure as we take every single precaution to insure it.

Can I return any unused products?


If you are not 100% satisfied with our products or our service, call us immediately and let us know. We work hard to deliver the quality experience that you deserve and if you are not happy with your purchase, then we want to know about the problem. Please contact our order department at 294-3550 or contact us via email and we will arrange replacement if the wrong items were delivered or a credit if the product is found to be faulty in any way.

We will only accepts returns that are unopened and in the original packaging. No partial cases of beer, and the wine must be un-chilled with labels intact. Credit card refunds typically take 3-5 business days to process.

I have forgotten my password.


You can go to the Password Recory page and follow the instructions to have your login information emailed back to you. If you do so, we strongly suggest that you change your password afterwards.

How do I contact Wine Online?


The best ways to reach us are outlined in our Contact Us page.

What is Silverlight and do I need to install it?


Silverlight is a Microsoft product similar to Adobe flash. We use it to allow you to zoom in on the photographs of the bottles of wine and read the front and back labels. This can be helpful when you are choosing your wine and will only take a minute to install.

 

Get Microsoft Silverlight

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